Billing

Note

Billing page will not appear in the admin panel if it is not enabled in the instance settings.

Billing functionality allows you to manage plans, invoices, payment methods and see the account balance details.

Plans tab

This page lists available instance plans and which plan is currently applied to the account.

Plan may be applied by clicking the respective button “Select plan”. After clicking the “Select plan” button modal window with confirmation will be displayed. By confirming, the applicable plan will be assigned to the account.

Note

If instance contains payment provider “Stripe” the following verifications and actions will be performed

Account doesn’t have billing address or payment details or both

1. By confirming, the applicable plan the system will verify if account has billing address and payment method

2. If one of the billing address and payment method is not added to the account, modal window with respective configuration will be displayed

3. As soon as user enters payment and billing details it will be added to the account as payment method

4. On this step, if plan has prepay configuration (most plans has), plan will be assigned to the account, invoice will be generated and paid (if the added payment method has sufficient funds)

Account has payment details and billing address

1. By confirming, the applicable plan the system will verify if account has billing address and payment method

2. If plan has prepay configuration (most plans has), plan will be assigned to the account, invoice will be generated and paid (if the added payment method has sufficient funds)

Note

You can choose only one plan at the moment. You can change plan not more that 1 time per hour.

Invoices tab

This page contains account invoices. Here you can see paid, unpaid and cancelled invoices, download and pay them. Invoice can be issued manually or, more often, automatically. Automatic invoice issuing works according to the plan configuration.

Invoice download options

You can download invoices by clicking the respective button in the specific invoice and choosing one of the invoice options.

1. Without details - will be downloaded basic invoice without any details about the account events

2. With details - will be downloaded basic invoice with positive and negative details about the account events (positive and negative events are events that made positive or negative impact for account balance)

3. With zero details - will be downloaded basic invoice with positive, negative and zero details about the account events (zero events the events that did zero impact for account balance)

Invoice payment options

If you have unpaid invoices, you are able to pay the invoices manually by clicking the respective button in the specific invoice and choose the one of the available payment provider

As soon as you click the “Pay invoice” button, a modal window will appear

You can choose one of the appropriate payment provider to pay the invoice and proceed with payment provider, as soon as invoice paid you will observe paid invoice

Balance details

Balance details page represents details related to account events activities that impact the account balance and the account counters (f.e.: envelopes quantity left, mailboxes quantity can be created and etc.(each counter depends on plan configuration))

Payment details

Warning

We are not storing your payment details. The payment details are stored by “Stripe” payment provider

Payment details page represents payment details of the “Stripe” payment provider assigned to the account.

Note

If payment provider “Stripe” is presented on the instance the page will be available otherwise page will not be accessible

By default page doesn’t contain payment details

You can add them by clicking the “Add payment details” button

By default you are able to add payment method only, but if you need to add/update the billing address withing the payment details you will set checkbox on “Change billing address”

As soon as you added payment details and/or billing address you will observe payment details with possibility to update them

Note

Only one payment method can be active at the moment for one account. If you update payment method the updated one will be active and previous payment method will no longer be available.